Refer to documentation Implementation
You can use up to eight sections to create a customer. Four of these sections come from the existing Business partnerrecord. The sections common to both the Business partnerand Customerrecords are: Identity, Addresses, Bank details, and Contacts. Any modification made on one or more of these common sections is automatically saved to the Business partner table. All the sections can be accessed from the Customer record.
Those four common sections are described in the BPsdocumentation.
The other four sections specific to customers are described below in this documentation.
Presentation
Use this section to:
To quickly search for a customer, click Search from the Actions icon available on the Customer field. A search window opens and you can:
Click:
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Fields
The following fields are present on this tab :
| This is the category associated with the customer.
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| Use this field to activate or deactivate a customer.
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| This field is used to enter the code used to identify the customer. It can be entered directly or selected from the Customer table. |
| This is the customer's corporate or company name, not accessible at this level. |
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Presentation
You can interactively validate the EU VAT no. by clicking the EU VAT ID validation icon.
A message box displays with the validation results. The exact content varies depending on the check results and web service used.
Note: The validation results are stored in a table.
If a previously-validated VAT number is modified, the Validation check box is cleared.
Validation levels:
A Qualified validation verifies the EU VAT no. and company name and address. All data must be valid.
An Unqualified or simple validation only verifies the EU VAT no. Note that the EU validation web service performs only unqualified validations.
Address management:
Results are recorded with the original address code.
For the main EU VAT no., the standard company address is used.
You can manually revalidate VAT numbers using the EU VAT ID revalidation (EVCBAT) function.
Note: This field is only available if a web service is identified by the EVCSERVICE – Webservice for EU VAT ID parameter (CPT chapter, VAT group) and the sender's EU VAT number is set by the EVCCOMPANY—EU VAT ID source company parameter (CPT chapter, VAT group)
See the documentation on BPs for further information.
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Fields
The following fields are present on this tab :
Identity
| This field specifies the customer's company name. |
| BP's acronym. |
| Business Partner company name. |
| When it is activated, this indicator makes it possible to specify that the BP is a physical person. When it is not activated, it is a corporate body. |
| This field is used to forbid the user to send marketing mail to the selected customer. |
| This code is used to identify amongst other things, the Country of a BP.
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| Code controlled in the language table making it possible to define the language of a business partner. |
| This code is used to identify the currency of a site, a BP, etc. Is is controlled in the currency table. |
| Single identification number for the company.
Its entry format depends on the setup carried out at the level of the Country record. In France, this number, assigned by the INSEE on registering a company with the national registrar of companies, contains 9 numbers, is unique and cannot be changed. This is used by all public bodies and the administrations in contact with businesses. |
| This fields displays the SIC code (subject to activity code KFA), according to the French company's activity codification. |
| This is VAT identification number of the buyer. The EU tax number depends on the BP country and the associated check process. |
| Note: This field is only available if a web service is identified in the EVCSERVICE – Webservice for EU VAT ID parameter (CPT chapter, VAT group) and the sender's EU VAT ID is set in the EVCCOMPANY—EU VAT ID source company parameter (CPT chapter, VAT group) Click the Validation action to interactively validate your EU VAT ID. A message box displays with the validation results. The exact content varies by check result and web service used.
Note: Successful validation results are stored in a table. If a previously-validated VAT ID is modified, the Validation check box is cleared. Validation levels:
Address management:
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| If a previously-validated VAT ID is modified, the Validation check box is cleared. A message box displays with the validation results. The exact content varies by check result and web service used.
Note: This field is only available if a web service is identified in the EVCSERVICE – Webservice for EU VAT ID parameter (CPT chapter, VAT group) and the sender's EU VAT ID is set in the EVCCOMPANY—EU VAT ID source company parameter (CPT chapter, VAT group) |
Intersites
| This flag is used to specify that this is an inter-sites BP:
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| Site code that has to be identified as a BP within the frame of multi-site exchanges. The following data need to be entered:
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Roles
| This field is automatically ticked when the BP is a customer. |
| This field is automatically ticked when the BP is a sales representative. |
| This field is automatically ticked when the BP is a prospect. |
| This field is automatically ticked when the BP is a supplier. |
| This field is automatically ticked when it concerns a miscellaneous BP. |
| This option is used to include a BP among the list of after-sales service providers. An after-sales service provider is an organization that may be called on to conduct an intervention to be carried out for a service request (Repair, advice, audit, quote etc...) For each service provider, it is possible to register their skills, their geographic intervention area, their price list conditions for invoicing. |
| This field is automatically checked when the BP is a carrier. |
| The contractor represents the actual customer for whom a service request is made. |
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Presentation
See the documentation on BPs for further information.
Fields
The following fields are present on this tab :
Grid Addresses
| Address code of the business partner (BP). |
Detail
| This code is used to identify the various addresses associated with the managed record (user, company, site, business partner of any description, etc.).
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| Specify the information linked to the address. |
| This code is used to identify the country associated with the address. In the Country table, which controls this field, some specific characteristics are used to perform controls on the related information, in particular:
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| Title associated with the previous code. |
| This table lists the various address lines. The formats of the title and of the entry are defined in the country table. |
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| The postal code, which entry format is defined in the Country table, is used to define the town/city, state/region and the geographical subdivision, if defined for the country. Particular cases: - for ANDORRA, indicate 99130,
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| The city automatically suggested is the one associated with the postal code previously indicated. It is also possible to manually enter the name of a town/city: Notes.
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| Click this icon to open a mapping site and locate the entered address. |
| This field contains the geographical subdivision corresponding to definition of the postal address. For example, a 'department' for France, and a state for the United-States. The description of the geographic subdivision, as well as the control on the information entry, are defined in theCountries setup. This field loads automatically after the postal code and town/city have been entered and is based on the Postal codes setup. |
| This field is used to indicate a web site. |
| This free field makes it possible to stock a variable identifier, which can be used for specific processing. |
| When selected, this check box indicates that the address is a default address. Only one of the addresses in the selected record can (and must) be selected. This always corresponds to one of the BP's addresses. |
| Click on this button to send an address to the validation service of Sage Sales Tax (SST) addresses. If this address is found, it is updated with respect to the format of American postal services.
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| This box is checked automatically if the address is processed by the validation service of Sage Sales Tax (SST) addresses when the 'Address validation' button is checked. The check box is not selected and cannot be accessed when the address is unknown.
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Telephone
| This field indicates the phone number. Its entry format depends on the country. |
| This field is used to specify the email address of the contact. |
Presentation
Use this section to enter commercial information related to the selected customer, for example:
This section also contains two Sales rep. fields . These fields are used to assign the sales representative(s) responsible for the customer account. In addition to the principal sales representatives, it is possible to enter sales representatives by role and by the product commercial group. You can click the Actions icon to access the Second representatives window from either of the two fields. As and when new employees become involved in the commercial relationship it is possible to save their identity and their role with respect to the customer and their expertise with the product commercial group. When a customer wants more detail on a particular subject, it is then easy to identify the qualified employee for the specific customer details and field concerned.
The Commission categoryfield is used to identify, in the Sales rep. field, which commission rates must be used by default.
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Fields
The following fields are present on this tab :
Order
| Code making it possible to identify the ABC category of a business partner. |
| Minimum tax excl. amount, expressed in folder currency, below which customer orders cannot be saved. |
This is the folder currency. |
| This information, initialized by the sold-to customer, is used to authorize or not the closing of a line or the order. This information is modifiable on order entry if the transaction allows this. |
| This indicator is designed to define whether a loan of goods for this customer is authorized. |
| This information, initialized by the sold-to customer, is used to prohibit the grouping of several orders in the same shipment. This information is modifiable on order entry if the transaction allows this. |
| This information, initialized by the sold-to customer, is used to specify how the order is delivered. There are three possible values:
This also means that a partial allocation cannot be performed on an order line or order if the stock is insufficient to cover the full line or order: the Partial Allocations option must be displayed on the order or in the mass allocation options.When entering the quantity to be allocated to the line or when performing a Manual allocation on the line, a warning message displays if the delivery is partial. Note:When you select Complete line or Complete order, you can ignore this warning message and force the partial delivery. |
| This flag determines if the prices of products (sales invoices) and amounts (customer BP invoices) are expressed ex-tax or tax incl. This flag influences the price list search. Only those price lists defined in a mode or those accepting a price conversion will be taken into account. The document price/amount type excludes or includes tax depending on the type defined at customer level. If the supplier is connected with a customer category, this information is initialized by the amount type defined at the level of the field Price type/Amount typeof the category. |
Invoicing
| Flag used to specify if freight must be charged to the customer or if the latter does not have to bear these charges. This exemption can be linked to no conditions at all or to a tax excl. or tax incl. threshold. |
| This information is initialized by the sold-to customer and is used to define the customer's invoicing mode. This invoicing mode is used subsequently to invoice the delivery notes or the direct invoicing orders by regrouping or splitting them. This information is used in the automatic invoicing processes and in the manual invoicing function (where a control is performed with respect to this information). The available invoicing modes and their impact on the delivery invoicing are as follows:
Impact of the invoicing mode on delivery generation: orders with an invoicing mode 1 invoice/order or 1 invoice/completed order will never be grouped on a same delivery. Beside these invoicing modes, there are pieces of information that, if varying from one delivery to the next, prohibit the grouping together of two deliveries. Please refer to the automatic delivery invoicing. The impact of the invoicing modes on the direct invoicing orders is as follows:
Beside these invoicing modes, there are pieces of information that, if varying from one order to the next, prohibit the grouping together of two deliveries. Please refer to the automatic order invoicing. |
| Flag used to define the customer invoicing frequency. |
| Use this field to specify the Invoicing term. This information is optional. |
| Date used as the calculation basis for the open items and which can take the value 'Invoice date' or 'Delivery date'. |
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Sales reps
| Commission category used to select the commission rate of the sales representative record for the commissioning calculation. |
Code of the sales representative associated with the customer and controlled in the sales representative table. The sales representative of the sold-to customer has priority over the sales representative of the ship-to customer. |
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Grid Discounts and charges
| This is the code for the invoicing element. |
| This is the short title for the invoicing element. |
| These are the information relative to the invoicing footer. The invoicing elements correspond to the category of customer used or to the elements set up to be displayed on the customer record if no category has been associated to the customer. |
| This column specifies if this is a percentage, an ex-tax amount or a tax-incl. amount. |
| This is the (customer) currency in which the amount is expressed. |
Text
| This text indicator is used to signal that an order text has been defined for this customer. This text will be used on each order so as to be printed on the order acknowledgment. |
| This text indicator is used to signal that an invoice text has been defined for this customer. This text will be used on each modified invoice. |
Reports
| Flag used to specify whether the acknowledgement of receipts must be printed or not for the orders. |
| This field is used to indicate the reference of a print template listing the reports to use in priority (and the number of copies) with the documents used in commercial management. It is thus possible to specify the reports and to reserve them to some BPs. To enable an electronic invoicing for Portuguese legislation, you must select a PDF print template code or invoice report compatible with Portuguese legislation. The archive destination for the template in PDF format is determined by the EFATPRT – Default destination for EFAT (LOC chapter, POR group) parameter setting. |
Electronic invoice
| Select this check box to send an electronic invoice to the customers who agreed to receive electronic invoices. To activate the electronic invoicing feature, you must select a Print template code of the Archive type.
Please refer to the EFAT communication documentation for further information. |
| You can only enter a contact with a valid email address linked to the customer record. This field is only available if the Electronic invoice check box is selected. |
| This field is only available when the Electronic invoice check box is selected. The start date determines the beginning of this type of communication. Only the invoices that were posted after implementing this setup will be included in the electronic invoicing process. |
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Presentation
Use this section to enter management information, such as:
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Fields
The following fields are present on this tab :
Miscellaneous
| The customer type can take the following values: Normalor Miscellaneous. |
| The number under which the company is known as a supplier for the customer. |
| This is the rate type (local menu where the standard values are modifiable) used to determine which rate will be used by default to find the posting rate of sales documents. |
Customer relations
| This field is used to qualify the economic activity of the customer with a level of segmentation adapted to the segmentation needs of the commercial team. |
| This field is used to record the commercial channel at the origin of the identification and qualification of a business partner. |
| This field is used to specify the date from which the BP has been a customer of the company.
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Block number 5
| This field displays the total number of tokens credited by the customer as a result of their different orders. |
| This field is used to perform a manual addition of points (tokens) for the customer, independently of the receipt of a sales order. |
| This field displays the total number of tokens credited by the customer as a result of their different orders. |
| You can enter a point debit rule directly for a customer. |
| This option is used to block the tree of rules for debiting points during the analysis of a service request coverage. |
| This field is used to indicate the service contract template that will be automatically offered to the customer each time enough tokens have been accumulated. |
| This field displays the minimum number of tokens necessary for a customer to be offered a service contract.
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Credit
| Select the type of control that you want to apply on the customer credit amount:
The WIP is controlled with respect to the risk BP of the customer. If the risk BP is shared by several customers, it means that the WIP of each customer will be controlled the same way with respect to the risk BP by cumulating the total of the different customers movements.
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| Maximum credit amount authorized for this customer. It is used if the customer is declared as ‘Controlled’ in the WIP control field. This amount is expressed in the currency of:
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| This is the total credit amount calculated by the system.
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| Amount of the insurance subscribed to specialized organisms (sfac and others) for the cover of the customer risk in case of default. This amount is expressed in the folder currency. |
| End date of the insurance subscribed to specialized organisms (sfac and others) for the cover of the customer risk in case of default. |
| The insurance company is declared as a miscellaneous BP. This information field is designed to associate essential descriptive details to the insurance companies (titles, addresses, contacts, etc.). |
Notes
| Click on this icon to display a screen where you can:
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Statistical groups
You can enter a code in order to link a statistical group to the customer. This code is controlled in the table of statistical groups. It can be used in statistics, price list settings, or as a selection criteria in specific automatic processes. |
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Presentation
Use this section to enter financial or accounting information such as:
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Fields
The following fields are present on this tab :
BPs
| It is the code for the bill-to customer, which is initialized by default with the customer code entered in the header. It is possible to search a customer or several customer grouped under the same criteria by selecting 'Quick customer search'. A list of matching items is generated on tabulating to the next field. |
| This field is designed to indicate an invoicing address code for the selected invoiced customer. It is the default address of the customer. |
| This field is used to enter the pay-by customer code, initialized by default to the customer code entered in the header. The invoice payment schedule will be allocated to this BP. |
| This field is designed to indicate a payment address code for the selected pay-by BP. It is the default address of the customer. |
| Code of the factor proposed as a default value on the invoices for this customer. |
| The group customer code is initialized by default to the customer code entered in the header. |
| Code of the customer on which the credit control is performed. |
| This field is designed to specify the accounting code of the BP. |
| The account structure is not compulsory data. |
Payment
| Enter the code linked to the current BP by default, and which is used to determine:
When managing this table, it is possible to simulate the calculation rules that will be applied in entry mode. |
| The payment days in the payment terms are replaced by the payment days introduced in the customer record. |
| In this field a predefined unavailable period can be indicated. In this case, the calculated due dates for this customer cannot be in this unavailable period. They are then postponed to the first available date. |
| Enter the code linked by default to the current BP, which is used to identify the early discount and late charge rates (up to 12). These rates will be applied to a payment depending on a number of early or late days compared to the due date. |
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| Reminder group with which the customer is associated. The reminder group is used to define a group of management rules that are applicable during the launch of the reminder letters. |
| Type of reminder process for the customer.
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| Minimum amount below which reminder letter is not issued for this customer. |
This field displays the currency of the reminder threshold, based on the value of the CURSHRFLD - Common field currency parameter. |
| Flag used to determine the frequency of the open item statements for this customer. |
| Click Credit cardbutton to open the Payment gateway customer data window. Use this function to add and maintain multiple payment cards for a customer. This button is available if the activity code SEPP - Credit card integrationis activated. |
Taxes
| A tax rule represents the tax territoriality principle, in other words, the calculation rules to be applied to determine the tax amount. |
| This field is designed to enter the number assigned to the tax exemption. |
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| Once checked, this box is used to specify that the provincial taxes must be applied to the selected customer. |
| If this box is checked, the customer is subject to VAT. This box is checked by default when the BP country is Belgium. |
Grid Analytical
| The dimension types that are preloaded in the gid match the default dimension types associated with the 'Customer' base data. |
| The setup determines if the analytical dimensions can be modified. They are initialized based on the setup of the default dimension.
In creation mode, as in modification mode, if an order line is entered and the project code is modified, the analytical dimensions are not reset. |
Grid Regional taxes
| This fields is designed to specify the provinces for which provincial taxes exist. |
| This is the title of the province. |
| This field is used to define whether the tax applies upon entry in the region, upon exit, or always. |
| This field is designed to specify if the customer is a tax collector for this provincial tax. |
Grid Cash VAT (Portugal)
| This field can only be entered when the following conditions are met:
You use this field to indicate if the customer is subject to article 23 of the Portuguese law 71/2013 on VAT rules. If yes, all invoices sent to this customer will go through a specific process at the payment level, once the invoices have been settled. The payments must indeed be subject to a tax return, which means that the customer must be provided with a special payment notice listing all VAT amounts by tax level. |
| This field is mandatory when the customer is subject to article 23 of the Portuguese law 71/2013 on VAT rules. |
| This field is only available when a start date has been entered. If no date is entered, article 23 of the Portuguese law 71/2013 will apply from the start date. |
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Presentation
Use this section to enter information on the ship-to customer(s) attached to this customer. Each ship-to customer corresponds to a line in the selection list and is identified by an address code defined in the Address section. The main section on the screen shows details on the delivery point.
The following information can be found in this section:
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Fields
The following fields are present on this tab :
| Use this field to codify the shipping address of the ship-to customer. |
Block number 2
| It is the code for the delivery address unavailable in this context. |
| Description of the address (for internal usage). For instance: temporary address, principal warehouse address... |
| This check box is used to specify if the delivery address is active or not. |
| This code indicates the language of the delivery address, used in the reports linked to this delivery. |
| This check box is selected to indicate that this is the default customer. |
| It is the company name for the delivery address mentioned in both fields. |
| It is the company name for the delivery address mentioned in both fields. |
Tax/sales rep.
| Enter the tax rule associated with the ship-to customer. This tax rule is controlled in the table of tax rules. When creating a sales document, the tax rule applying to the delivery address is suggested by default, if this address uses a specific tax rule. |
| Enter the Entity/use code to calculate the precise tax amount for the customer. This tax code is compatible with the Avalara system and makes it possible to determine the customer type for fiscal purposes. This field is available for all countries. The Entity/Use code can be entered for any delivery address when a document is being processed for a country that is tax-exempt. When the Calculate alldocuments connection with SST is set to No andan Entity/use code is entered, the document is exempt from tax and not subject to processing costs. |
| Enter the codes of the sales representative associated to the delivery address and controlled in the sales representatives table. |
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| Enter the codes of the sales representative associated to the delivery address and controlled in the sales representatives table. |
Text
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Delivery
| This is the storage site code from which the customer is generally delivered. This site, which is controlled in the site table, must be identified as a warehouse. This information can only be accessed if the order is of the inter-company or inter-site type. It is used to indicated which shipping site will be used by the sales company that the inter-site/inter-company supplier identified. It will then serve to initialize the shipment site for each line of the purchase order. It is mandatory in this context. The shipment site is initialized by order of priority, as follows:
If after this search, the site is still not identified, you must then manually enter it. A control is applied to check if the entered site belongs to the same company as the supplier site and if the site is a storing site. The Actions icon is used to view all the sites available for selection. Specificities linked to automatically-generated purchase orders: if the shipment site is still not identified after the execution of the previous steps, the shipment site is initialized using the first warehouse site found, in alphabetical order, in the list of storage sites for the company identified by the supplier. When generating the corresponding sales order, the shipping site of the sales order header is equal to the site defined here. |
| This is the storage site code where the customer is generally delivered. |
| Name of the location where the products will be transferred to when validating a loan delivery (location change) to identify the loan products. |
| In this field, enter a location by subcontract supplier address (where the supplier is defined as a customer). This location must be of the Sub-contractor type and will be used for sub-contractor deliveries.
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| Number of the round, controlled by a local menu. |
| In this field, specify the delivery priority (Normal, Urgent, Very urgent). The priority is used to classify orders during the delivery preparations. The order lines applying to non-deliverable products are not impacted by this information. |
| Enter the code used to define the information related to the transport and delivery. This code is managed in the table of delivery methods. |
| Enter the delivery lead-time for this customer, expressed in a number of days. This lead-time is used to calculate the shipment date according to the delivery date requested by the customer. |
| This code identifies the carrier in charge of the carriage to determine the costs linked with the goods transportation at the customer. |
Reports
| This box, when ticked, is used to specify that the delivery notes must be edited for this customer. |
| This box, when ticked, is used to specify that the picking tickets must be edited for this customer. |
Work days
| This indicator is used to identify which days of the week are work days for the customer. |
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| Use this code to specify the unavailability periods of the Business Partner (e.g. leave). During the order process, the delivery date is automatically carried over to the first available date. This code is controlled in the table of unavailable periods. |
Incoterm
| The Incoterm codes, set by the International Chamber of Commerce, seek to standardize the terms the most used in the international commerce by defining the respective responsibilities of the seller and the buyer agreed upon on establishement of the sales contract by a unique word similarly understood throughout the world. The Incoterm code, controlled in Incoterm table is used in the INTRASTAT file (Exchange of goods declaration). It can also be used to define the price lists. |
| It is the city associated to some types of incoterm. For example: FOB Le Havre. A selection window is used to choose a city listed in the system. It is however possible to enter a city that is not listed. |
| The forwarding agent field is used to identify a BP appointed by the sender or the recipient to ensure transport continuity when the goods need to undergo several successive transports. The forwarding agent is controlled in the Carriers table. The forwarding agent and their address are used in the Intrastat file to declare the flows of goods between the forwarding agent’s address and the sender’s address, or between the forwarding agent’s address and the recipient’s address. For example, this situation applies to the shipment of goods abroad, since customs formalities are performed by a forwarding agent in another EU country. An Intrastat declaration needs to be submitted for the transfer of goods to this other EU country. |
| This is the address code of the forwarding agent. It is initialized with the default address of the BP corresponding to the forwarding agent. This address is used to determine whether submitting an Intrastat document is necessary for this flow. |
EU information
| This is the VAT identification number of the buyer. |
| This field is subject to the Exchange of goods declaration (Intrastat). This conversion factor is used in the Intrastat declaration for the exchange of goods. It is used in supplier invoices and applied to the fiscal value of the product line to obtain the statistical value. |
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| A transport location must be specified in the EU exchange declaration. It is combined with the Incoterm code in order to determine the delivery conditions referring to the sales contract terms that specify the respective obligations of the buyer and seller.
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Action icon
Use this action to create a text that will be loaded in all pick tickets linked to this ship-to address. The SALTEXPRP parameter is used to set up the assignment of this text.
Use this action to create a text that will be used on all packing slips related to this ship-to address. The SALTEXDLV parameter is used to set up the assignment of this text.
Use this menu to view the market sector associated with the address code of the ship-to customer based on a sector code.
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Use this section to record bank details and associated paying banks. The entry format of the Bank account no. depends on the country where the bank is based.
The information related to international transfers can be accessed in record mode, usually the Intermediate bank. An intermediary bank is often used in commercial relationships with non-western countries at the request of the BP or issuing bank.
If the conditions are met, the Enter bank details window is automatically displayed when leaving the Country field. In this window, you can enter the bank details in your local format. Please refer to Enter bank details window documentation for more information.
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Fields
The following fields are present on this tab :
Grid Bank details
| This field specifies the address code of the bank ID number, controlled in the address codes of the managed entity (company, site, customer, supplier, etc.). This address code is used to define the default bank ID number in payment contexts where an address is known. |
| This code is used to identify the country associated with the bank account. The country table, containing this code, gathers information that is useful to perform controls, and namely:
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| The IBAN is an internationally agreed standard of identifying bank accounts in a structured format.
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| This number identifies the bank account of a given bank, for a given country. For the entry of the Bank ID number to be correct, it is necessary to predefine the entry format in the Countrytable and to activate the option IBAN managementfor those countries supporting the IBAN format.
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| This field indicates that the Bank ID number is used by default for payments (in the absence of a more precise rule). |
| This code is used to identify the currency associated with the bank account. It is recommended to use the ISO coding during the creation of a new currency. |
| This field requires the KSW – Swiss localization activity code to be active. You use it to enter the ISR customer number for the given bank account. This number is used for payments with ISR number (inpayment slip with reference numbers). For suppliers, the ISR customer no. is also used to search for a matching BP account if support for ISR code line entry on purchase invoices is active in the SWIPURBVR - Swiss ISR usage purchasing parameter (LOC chapter, SWI group).
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| This field, which is mandatory for payments, defines the paying bank related to the account number. The first line contains the name of the bank. |
| This field identifies the bank account's beneficiary (physical or moral person). |
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| To perform the automatic processing of payment requests, the sender's bank needs the BIC code of the recipient's bank. This code is an ISO identifier managed by the international banking system, and namley the SWIFT system, the Society for Worldwide Interbank Financial Telecommunication. The BIC code is the only standardized bank identifier at international level. All banks can have a BIC code, even if they do not belong to the SWIFT network. The BIC code can be comprised of 8 to 11 characters. In both cases, the first 8 characters of the BIC code generally designate the bank's head office and are structured under the form BBBB PP AA, which correspond to the following information :
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| In some commercial exchanges, upon the request of Business Partners or payment issuing banks, an intermediary bank is sometimes used. For that purpose, the identifiers of this bank must be entered (BIC code, paying bank, country). This information remains optional (it does not need to be entered if no intermediary bank is mandatory). |
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Action icon
Use this window to enter the bank details in your local format. The information entered is then automatically recovered in the fields of the Bank details section.
This window automatically opens when leaving the Country field, but only if the following conditions are met:
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On this final section, you can list the contact persons for the BP in the Contacts table. You must also indicate which contact should be used as the default contact.
To add a new contact:
The management of contacts, from the Contacts function, ensures that each individual record is unique. A contact with a particular role can be recorded as one Contact amongst many business partners. Based on the record of one contact, you can create relationships across records, provided that they have a Contact section.
A contact can only be recorded as a person or individual. Only identification information such as the last name, first name, date of birth are common to the contact (relationship) record and to the details entered at the general contact level.
Other information such as the address, email address, landline number and fax number are managed separately between the relationship contact and each one of his/her contacts. At the 'relationship' contact level, the information is considered as being personal; at the general contact level, the information is considered as being professional.
For further examples, see the documentation of the Contacts function.
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Fields
The following fields are present on this tab :
Grid Contacts
| Each contact associated with the record is identified by a unique key, which is used to share contacts common to several records. This code defines the unique key in the contact record. This key can be manually assigned or if it is not entered, it can be defined via the CCN sequence number counter. By default, this counter is constructed of a sequence number made up of 15 characters. To ensure the correct functioning of the Contact object, it is strongly advised to conserve these standard characteristics. |
| Indicate the family name of the contact. |
Detail
| Each contact associated with the record is identified by a unique key, which is used to share contacts common to several records. This code defines the unique key in the contact record. This key can be manually assigned or if it is not entered, it can be defined via the CCN sequence number counter. By default, this counter is constructed of a sequence number made up of 15 characters. To ensure the correct functioning of the Contact object, it is strongly advised to conserve these standard characteristics. |
| This field associates a closing sentence with a contact's family name. |
| Indicate the family name of the contact. |
| First name of the contact. |
| This field specifies the position of the contact to choose from a pre-defined list. |
| This text field indicates the department to which the contact is attached. |
| This field, used for information purposes, makes reference to the codes entered in miscellaneous table 906. |
| This fields specifies the language of the contact. |
| Birthday of the contact, only present for information reasons. |
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| The value of the contact's address code, controlled in the address codes of the supported entity ( Addressestab), is for information purposes only. This code is used to link the contact to one of the addresses of the relevant entity. |
| Title associated with the previous code. |
| This field is used to specify the email address of the contact. |
| This field indicates the phone number. Its entry format depends on the country. |
| This field specifies the fax number where the entry format is identical to that of the telephone and is dependent on the country. |
| This field indicates the mobile phone number with an entry format that depends on the country. |
| This indicator is designed to specify that the contact cannot be selected in a mailing. |
| When this box is checked, the selected contact becomes the default contact. |
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Action icon
By default, the following reports are associated with this function :
BPC1 : Customer record
BPCOSTCTL : Customers with authorized credit exceeded
BPCUSTOMER : Customer list
This can be changed using a different setup.
Use this menu to enter a text that will be printed by default in the order acknowledgments for this customer (see the SALTEXORD parameter).
Use this menu to enter a text that will be printed by default on the invoices for the customer (see the SALTEXINV parameter).
Use this action to display the query windows that give you access to the financial risk information, in particular the notes payable and receivable not due.
Reminder: Three types of notes payable and receivable can be managed. This is defined in the setup of the payment transactions. When an intermediate posting is performed, you must go to the Steps section to indicate if a group, or "portfolio", of notes payable/receivable not due must be updated and, if yes, which one (for the group of notes P/R number 1).
Use this action to set up the second type of notes payable/receivable (see "Notes P/R not due 1" in this documentation).
Use this action to set up the third type of notes payable/receivable (see "Notes P/R not due 1" in this documentation).
Use this action to view the detail of the doubtful payments if any.
Use this action to view information on extensions when some notes payable and receivable have been postponed.
Use this action to view the list of quotes for the selected customer (with filtering criteria on the company, site, customer, converted quotes, non-converted...). For more information see the help on the Quote inquiry function.
From each line, an action is available to jump to the corresponding quote.
Use this action to view the quote lines for this customer.
Use this action to view the list of orders for the customer (with filtering criteria on the company, site, customer, order category, shipped orders, open orders...). For more information see the help on the Order inquiry function.
From each line, an action is available to jump to the corresponding order.
Use this action to view the order lines for this customer.
Use this action to view the deliveries for the customer (with filtering criteria on the company, site, customer, shipment type, confirmed shipments, non-confirmed...). For more information see the help on the Shipment inquiry function.
From each line, an action is available to jump to the corresponding delivery.
Use this action to view the quote lines for this customer.
Use this action to view the list of invoices for the customer (with filtering criteria on the company, site, customer, validated invoices, non-validated...). For more information see the help on the Invoice inquiry function. BP invoices are also displayed in this inquiry.
From each line, an action is available to jump to the corresponding invoice.
Use this action to view the quote lines for this customer.
Use this action to view the customer account (all the control accounts together by default). For more information see the help on the Account inquiry function.
From each line displayed, an action is available to jump to the corresponding journal entry.
Use this action to jump to the Customer base function and filter the customer base records on the selected customer. For more information, see the help on the Customer base management.
Use this action to view the installed customer base for a specific address.
This inquiry gives you direct access to a customer base object, and provides a selection list filtered based on the selected customer code and address.
Use this action to view the customer base, according to a set of criteria.
This inquiry gives you access to a criteria selection screen for the selected customer, with options such as the company code, site code, address code as well as an "aggregation" (grouping) criteria.
Use the aggregation criteria to group the information based on this criteria. The product reference used in the customer base is used by default.
Once you have entered your criteria, click the Search action to launch the inquiry.
Use the BP situation action to get an overview of the customer based on their assigned due dates, financial and commercial credit levels and the last operations they performed.
While the BP situation action provides you with an overview of the customer status (financial, commercial, due dates, performed operations...), the Risk analysis action gives you direct access to information on customer financial risk.
While the BP situation action provides you with an overview of the customer status (financial, commercial, due dates, operations performed...), the Last operations action gives you direct access to information on the last operations performed by the customer.
Use this action to access the aged balance for this customer at this date.
Use this action to define if the selected customer is an internal customer, a customer of an order-giver (or service caller), or both. If the customer is internal, select theInternal customer check box. If the customer is not an internal customer, enter all the order-givers that the customer is linked to. To do so, enter theService caller field, or use the Selection icon to choose from the list of available service callers defined as BPs.
Use this action to view the market sector associated to the address code in the customer record based on a sector code.
This function is used to access the points debits points debit rule currently in use for the customer. It is possible to manage both the contractual rules and the additional points debits.
This function is used to view all the Pre-sales and After-sales activity for the current customer. The actions carried out are sorted from the most recent to the oldest, whilst the actions to be carried out are sorted in the opposite direction.
All the following record types are grouped within this history:
A contextual menu Detail is available on each line in the grid. This is used to access the complete record for each action displayed in the history.
This function is designed to directly access the projects object.
The access via this function is designed to obtain in the left list the processed projects for the current customer.
If the user uses the New button, the project will be pre-loaded with the customer information.
It is possible to plan an appointment/meeting from a customer record. The information relative to the customer is automatically initialized if an appointment is created with this function.
The appointments displayed in the different left lists are those related to the customer.
It is possible to plan a call from the customer record. It will be by default an out-going call. The information relative to the customer is automatically initialized if a call is created with this function.
The calls displayed in the different left lists are those relative to the customer.
It is possible to plan a task from a customer record. The information related to the customer is automatically initialized if a task is created with this function.
The tasks displayed in the different left lists are those relative to the customer.
This function is designed to directly access the quotes object.
The access via this function is designed to obtain in the left list only the quotes carried out and remaining to be carried out for the current customer.
If the user uses the New button, the quote will be pre-loaded with the customer information. It is then considered that what is being carried out is a quote.
This function is designed to directly access the orders object.
The access via this function is designed to obtain in the left list only the orders carried out and remaining to be carried out for the current customer.
If the user uses the New button, the order will be pre-loaded with the customer information. It is then considered that what is being carried out is an order.
This function is designed to directly access the invoices object.
The access via this function is designed to obtain in the left list only the invoices carried out and remaining to be carried out for the current customer.
If the user uses the New button, the invoice will be pre-loaded with the customer information. It is then considered that what is being carried out is an invoice.
This function is designed to directly access the appointments object.
The access via this function is used to obtain in the left list only those appointments carried out and remaining to be carried out for the current customer.
If the user uses the New button, the appointment will be pre-loaded with the customer information. It is then considered that it is an appointment that is carried out.
This function is designed to directly access the calls object.
The access via this function is used to obtain in the left list only those calls carried out and remaining to be carried out for the current customer.
If the user uses the New button, the call will be pre-loaded with the customer information. It is then considered that it is an outgoing call that is carried out.
This function is designed to directly access the tasks object.
The access via this function is used to obtain in the left list only those tasks carried out and remaining to be carried out for the current customer.
If the user uses the New button, the task will be pre-loaded with the customer information. It is then considered that it is a task that is carried out.
This function is designed to directly access the projects object.
The access via this function is designed to obtain in the left list the processed projects for the current customer.
The user accesses the function directly in creation mode and the project will be pre-loaded with the customer information.
It is possible to save a service request from a customer record.
Access via this function is used to obtain in the left list only those service requests concerning the current customer.
If the user uses the New button, the service request will be pre-loaded with the customer information.
It is possible to save a warranty request from a customer record.
Access via this function is used to obtain in the left list only those warranty requests concerning the current customer.
If the user uses the New button, the warranty request will be pre-loaded with the customer information.
It is possible to save a service contract from a customer record.
Access via this function is used to obtain in the left list only those service contracts concerning the current customer.
If the user uses the New button, the service contract will be pre-loaded with the customer information.
In addition to the generic error messages, the following messages can appear during the entry :
The four sections common to customers and business partner have the same error messages. Please refer to the Business partners documentation to know more about those messages.
The error messages specific to this function are listed below.
Non-existent address code
This message is displayed if the address code entered for the ship-to customer is not defined for this business partner.